When creating Web Service Data Actions (and their dependent flows) in Genesys I spent a lot of time debugging problems around these Data Actions - the main culprit being input values that resulted in unexpected responses from a downstream API, breaking contracts/mappings.
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Genesys: Troubleshooting Web Service Data…
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When creating Web Service Data Actions (and their dependent flows) in Genesys I spent a lot of time debugging problems around these Data Actions - the main culprit being input values that resulted in unexpected responses from a downstream API, breaking contracts/mappings.