Making Chatbots is a newsletter all about making solutions for contact-centers. In it I share my experience creating solutions for Genesys Cloud that help customers, agents and developers.

Who am I?

Hello! My name is Lucas and I love writing software for contact-centers, and sketching.

Talking on mainstage at Genesys CREATE 2024

I’ve been developing software for over 15 years, and the last 5 years of those have been within the contact-centre space where I've written:

  • Software that agents use

  • Chatbots (and their backend services) that customers use

  • CX as Code processes and tooling that developers use

I love creating and sharing solutions in this space so much that I:

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Sharing solutions for improving contact centers