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Slack Alerts for Genesys Cloud Flow Changes
A little while ago I wrote a tool to notify people over Slack when a Genesys Cloud flow was updated.
Jun 10
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Slack Alerts for Genesys Cloud Flow Changes
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April 2025
Lessons building on Genesys Cloud's live voice transcription
What I learned from building a live voice transcription feature on Genesys Cloud’s Notifications API.
Apr 3
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Lessons building on Genesys Cloud's live voice transcription
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October 2024
Automated tests using Genesys Cloud's WebRTC softphone
Manually testing a UI that relies on Genesys Cloud's Softphone and Notifications API can be a time-consuming and fragile process.
Oct 22, 2024
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Automated tests using Genesys Cloud's WebRTC softphone
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December 2023
Let’s test a Genesys chatbot with AI
Let’s create an automated test for our Genesys chatbot that leverages the latest in Generative AI!
Dec 4, 2023
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Let’s test a Genesys chatbot with AI
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April 2023
Creating a realtime reporting tool for Genesys flows
At OVO our Architect flows serve customers over 100k times a day, so making sure they work as expected is imperative.
Apr 19, 2023
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Creating a realtime reporting tool for Genesys flows
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February 2023
Automating development of Genesys chatbots
When developing chatbots at OVO we aim to reduce the feedback loop as much as possible, as a short feedback loop means we can adapt to customer feedback…
Feb 3, 2023
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Automating development of Genesys chatbots
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March 2022
Automate testing Genesys’ Web Messenger
Manually testing chatbots can be a slow and error-prone process, especially when testing all potential customer journeys.
Mar 15, 2022
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Automate testing Genesys’ Web Messenger
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Genesys: Troubleshooting Web Service Data Actions
When creating Web Service Data Actions (and their dependent flows) in Genesys I spent a lot of time debugging problems around these Data Actions - the…
Mar 4, 2022
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Genesys: Troubleshooting Web Service Data Actions
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March 2021
Automating how IVR call flows are tested
We are all familiar with the automated systems that answer our calls then ask a list of predefined questions to try and resolve simple queries.
Mar 3, 2021
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Automating how IVR call flows are tested
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